PAYMENT, POSTAGE AND DELIVERY POLICY FOR ORDERS
IT IS THE CUSTOMER'S SOLE RESPONSIBILITY TO READ AND BE AWARE OF THE WEBSITE'S POLICIES BEFORE MAKING PURCHASES.
In countries where import duties and taxes are charged, payment will be the sole responsibility of the customer. If payment of the fees is not made and the order is not delivered, the store will not provide any refund or reshipment.
1. PAYMENT INFORMATION ON OUR WEBSITE:
1.1 Payment Operator and Methods:
- Website payment operator: Cartpanda Pay.
- Payment methods: Credit cards, Apple Pay, Google Pay
- As soon as the payment appears in our system, you will receive a payment confirmation email. It may take some time between the payment being processed and the purchase confirmation email being sent, but it will be sent on the same day. If you do not receive it in your main email inbox, check your promotions and spam folders.
- If you did not receive it on the same day of purchase, contact the store so that it can be resent.
1.2 Regarding purchase cancellation requests:
- We do not have the authority to cancel purchases with card operators and similar companies. In any case, the online store is not legally obliged to cancel a purchase. What it does include is the return or exchange of a product due to a defect or the sending of a different item, within a period of up to 7 calendar days from the date of receipt of the same (the product must have been received). Regarding the exchange and return process, check our Exchange and Return Policy on our website.
ATTENTION! We are not responsible for:
• Customer's lack of attention in not reading the information previously provided by the store in the product descriptions, advertisements, e-mails, payment checkout, etc., as it is the customer's sole responsibility to be attentive to the data and information pertinent to the purchase and previously provided by the store.
• Customer's error/lack of attention when filling out the order details, number of installments to be chosen, etc., as it is the buyer's sole responsibility to carefully check that the information is filled out correctly before finalizing the purchase. • Failure to receive the order at the delivery address registered at the time of purchase or at the Post Office, for any reason, as it is the customer's sole responsibility to monitor the tracking and ensure that there is someone at the address who recognizes the order and receives it when the Post Office makes the delivery.
• When the customer completes the purchase, the store understands that the customer has read and is aware of the information, and does not accept any type of cancellation or refund request for reasons of this nature.
• It is worth mentioning that cancellation/refund/reshipment requests for these reasons
have no legal basis.
2. ABOUT SENDING THE TRACKING CODE, DELIVERY TIME AND CUSTOMS TAXES:
2.1 Sending the Tracking Code:
Our products are IMPORTED (shipped from abroad). As soon as payment is confirmed, the order enters the SORTING, SEPARATION AND INTERNATIONAL POSTAGE process.
- This process takes an average of 6 BUSINESS DAYS
- After this period, we will send you the order tracking code by email.
- After the order is posted, it will be in International Transit, this process takes an average of 5 to 9 business days (the period varies by more or less days according to the demand at the export center).
2.2 Delivery Time for the Order(s):
- The average period is 15 BUSINESS DAYS after confirmation of purchase, however this period may vary by more or less days depending on the logistics of the Post Office in each location. There may also be delays in delivery due to strikes and force majeure reasons, which are beyond the store's control. In these cases, if the tracking shows that the order is still on route for delivery, the customer must continue to monitor the tracking and wait for the delivery to be made.
- No cancellation/refund of a purchase will be made under any circumstances while the order is still in transit, regardless of the reason.
- It is the customer's sole responsibility to be aware of the store's deadline information, as these are previously informed. When the customer completes the purchase, the store understands that the customer has read and agrees with the information provided by the store.
3. ORDER NOT DELIVERED DUE TO INCORRECT/INCOMPLETE ADDRESS, ABSENCE OF ANYONE TO RECEIVE IT (AT THE ADDRESS) OR, EVEN IF THE PERSON AT THE ADDRESS DOES NOT RECOGNIZE THE ORDER:
- We are not responsible for incorrect/incomplete delivery address and other information; for the absence of someone to receive the order either at the address or at the agency, if necessary, or even if there is no one at the address to recognize the order.
- If the Post Office does not deliver for any of the reasons mentioned above and the order is returned to its origin, no type of refund/refund will be made by the store, as it is the customer's sole responsibility to:
• Fill in the address correctly as well as all delivery information for the order;
• Follow the tracking to be aware of the progress of the delivery; • Ensure that there is someone at the delivery address who can recognize and receive the order and also ensure that someone will pick up the order at the Post Office or Distribution Center, if necessary;
• IMPORTANT¹: personal and/or transportation issues that may interfere with tracking the delivery and receipt of the order are NOT the store's responsibility;
• Even if the customer claims otherwise than what the tracking information states, the store does not have the authority to intervene with the Post Office, as the delivery is carried out by the Post Office, and it is up to the Post Office to decide.
• IMPORTANT²: it is entirely up to the Post Office to deliver the order directly to the address or to forward it for collection at the nearest Post Office. The store does not have the authority to intervene in this regard. ATTENTION: It is worth remembering that:
• Imported orders returned by the Post Office to the sender/origin due to an incorrect/incomplete address or because there was no one at the address or agency to receive it, or because the person at the address did not recognize the order, will not be returned to the store, but rather to the origin/sender abroad.
• The sender/origin, in turn, is not responsible for the non-delivery of the order regardless of the reason, as the shipment was carried out correctly. The origin/sender is generally understood to be the Export Center from which the order was sent, where orders returned by the Post Office are discarded or have an unknown destination, with no possibility of reshipment.
• ATTENTION: If the order is returned to the origin, no type of refund/reimbursement will be made, since it is the customer's sole responsibility to: correctly fill in the delivery information (recipient/address), track the tracking and receive the order at the address. 4.1 NO CANCELLATION/REFUND/RETURN/RESEND WILL BE MADE:
- Due to the customer's lack of attention to information previously provided by the store, whether in the product description, Store Policies and similar;
error/lack of attention when filling in the purchase details;
- In the event that the customer does not receive the order due to incorrect or incomplete filling in of the address or any other information;
- In the absence of a person to receive or acknowledge the order
- And/or in any case that is not legally supported.
r error/lack of attention when filling in the purchase details;
- In the event that the customer does not receive the order due to incorrect or incomplete filling in of the address or any other information;
- In the absence of a person to receive or acknowledge the order
- And/or in any case that is not legally supported.
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LEGAL NOTICES:
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