Refund policy

DEFECTIVE OR DAMAGED PRODUCTS
In cases of alleged receipt of defective products, items different from those purchased, and similar situations, the store will only accept requests for exchanges or returns upon SUBMISSION OF A VIDEO of the product received.

Photos or videos created using artificial intelligence will NOT be accepted under any circumstances. The customer must submit a clear video, recorded in a well-lit area, that clearly shows the problem with the product received.

If a video is submitted that shows the use of AI in an attempt to deceive the store, the exchange or return request will be immediately and permanently rejected, and appropriate legal action will be taken.

In the event of a return, the customer is responsible for paying the reverse logistics fee established by the store. The fee amount varies depending on the country and currency.

LOST OR MISSING PACKAGES
If the order is lost during the shipping process, we will reship it at no additional cost.

If the loss is due to the customer entering an incorrect address, refunds and additional free shipping will not be possible.

RETURNS FOR CHANGE OF MIND
We do not exchange the chosen size, the wrong color, or colors that do not fit the body. We provide a measurement chart to assist customers before purchasing.

If you receive a product that is proven to be defective or different from the one purchased (e.g., the wrong color, model, or size), the store will send another product at no additional cost.

In this case, the customer will not be required to return the product if it is proven (by submitting photos and videos to the store within 7 days of receipt) to be defective or exchanged.
Refund Timeframe:
Once the product is received and verified, the refund will be processed within 30 to 90 business days, using the same payment method used for the purchase.